Blogs: David vs Goliath

The social web has empowered the average citizen in ways that no other medium has. For instance. A Verizon FIOS customer had been seeing the personal information of another customer whenever he logged into his account. Verizon acknowledged the problem but failed to fix it after 8 months. He posted the story in his blog where it was picked up by consumerist and digg. Not long after, he received phone calls and emails from Verizon and his account issues were taken care of. These types of occurrences are less heard of in the world of tv, radio and the like. Why do you think that is? Do you think the social web might one day become more restricted?(Net Neutrality) Or is it too late to put the genie back in the bottle....